Abebi White Kojic Lotion + Exfoliation Soap

Welcome to Vivian's Hair & Beauty—your go-to destination for affordable, high-quality hair and beauty products. We believe that everyone deserves access to the best in skincare and beauty without the hefty price tag, which is why we source all our products directly from overseas manufacturers. By purchasing in bulk, we cut out the middlemen and pass the savings on to you, ensuring that our prices remain low while maintaining top-tier quality.

Our journey began 2 years ago when I, Vivian, realized how difficult it was to find the skincare and beauty products I needed to maintain my glow and physical attraction. Frustrated by the lack of affordable, authentic options, I decided to take matters into my own hands. That’s when Vivian's Hair & Beauty was born. What started as a personal mission to find high-quality products has now grown into an online store that helps others achieve their beauty goals.

Every product in our store is carefully selected for its authenticity and guaranteed to meet the highest standards of quality. Whether you’re shopping for skincare, hair care, or beauty essentials, you can trust that our products are not only affordable but also effective.

Thank you for choosing Vivian's Hair & Beauty. We’re committed to helping you look and feel your best without breaking the bank.

At Vivian's Hair & Beauty, we stand behind the quality of our products and are committed to providing you with an exceptional shopping experience. To ensure your peace of mind, we offer a 30-day refund policy under the following conditions:

1. Eligibility for Refunds or Replacements

We accept refunds or replacements for products that:

• Arrive damaged or defective due to manufacturing or shipping issues.
• Are incorrect (e.g., wrong item sent or missing parts).

If your product falls under any of the above categories, please contact us within 30 days of receiving your order, and we’ll happily arrange a refund or replacement.

2. Non-Refundable Conditions

Refunds or exchanges will not be accepted under the following circumstances:

• If the product simply "does not work" for you or didn’t meet your personal expectations.
• If the product has been used, opened, or shows signs of wear and tear unless it arrived damaged or defective.
• For minor issues such as slight color variations or packaging changes, as these do not affect the performance of the product.

3. Return Requirements

To initiate a return for damaged or incorrect items, please follow these steps:

1. Contact us at [vivianhairandbeauty@outlook.com] within 30 days of receiving your product. Please include your order number, a description of the issue, and photo evidence of the damage or defect.
2. Once your return is approved, you will receive instructions on how to send the item back. Items must be returned in their original packaging.
3. We do not cover return shipping costs unless the item is damaged, defective, or incorrect.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

5. Exchanges

In cases where an item is damaged or defective, we will offer a free exchange for the same item, subject to availability. If the item is unavailable, we will offer you a refund.

6. Important Notes

• We highly recommend inspecting your items upon delivery and notifying us immediately if there is any damage or issue.
• Items returned without prior authorization will not be eligible for a refund or replacement.
• This policy is designed to protect both our business and our customers from unfair practices, while ensuring that genuine issues are addressed quickly and fairly.

We are here to make your shopping experience seamless and satisfying. Thank you for choosing Vivian's Hair & Beauty!