Refund / Exchange Policy

At Vivian's Hair & Beauty, we stand behind the quality of our products and are committed to providing you with an exceptional shopping experience. To ensure your peace of mind, we offer a 30-day refund policy under the following conditions:

1. Eligibility for Refunds or Replacements

We accept refunds or replacements for products that:

  • Arrive damaged or defective due to manufacturing or shipping issues.
  • Are incorrect (e.g., wrong item sent or missing parts).

If your product falls under any of the above categories, please contact us within 30 days of receiving your order, and we’ll happily arrange a refund or replacement.

2. Non-Refundable Conditions

Refunds or exchanges will not be accepted under the following circumstances:

  • If the product simply "does not work" for you or didn’t meet your personal expectations.
  • If the product has been used, opened, or shows signs of wear and tear unless it arrived damaged or defective.
  • For minor issues such as slight color variations or packaging changes, as these do not affect the performance of the product.

3. Return Requirements

To initiate a return for damaged or incorrect items, please follow these steps:

  1. Contact us at [vivianhairandbeauty@outlook.com] within 30 days of receiving your product. Please include your order number, a description of the issue, and photo evidence of the damage or defect.
  2. Once your return is approved, you will receive instructions on how to send the item back. Items must be returned in their original packaging.
  3. We do not cover return shipping costs unless the item is damaged, defective, or incorrect.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

5. Exchanges

In cases where an item is damaged or defective, we will offer a free exchange for the same item, subject to availability. If the item is unavailable, we will offer you a refund.

6. Important Notes

  • We highly recommend inspecting your items upon delivery and notifying us immediately if there is any damage or issue.
  • Items returned without prior authorization will not be eligible for a refund or replacement.
  • This policy is designed to protect both our business and our customers from unfair practices, while ensuring that genuine issues are addressed quickly and fairly.

We are here to make your shopping experience seamless and satisfying. Thank you for choosing Vivian's Hair & Beauty!